Wells Fargo Home Mortgage

I am writing to formally express my deep dissatisfaction with my recent experience inquiring about a home loan with Wells Fargo. Initially, I was assisted by a representative named William, who was helpful and seemed knowledgeable. During our first conversation, he promised that a rate lock would be secured the same day. He mentioned that he needed to speak with his team about finalizing some numbers and assured me he would follow up shortly. Unfortunately, that follow-up never came. Despite several phone calls and numerous transfers to different departments and representatives, many of whom were unprofessional. I was never able to reach William again. Emails to him went unanswered, and I was later told he had gone on vacation without processing anything related to my loan inquiry. I al

Don't expect to close on time if you go through these people. It apparently takes them 10 days after the day you were supposed to close to finally get around to sending out the closing disclosure. So now we get to close 13 days late.