Waller Creekside on 51st

Great experience from start to finish! Tatiana (manager) and Melissa (leasing agent) were extremely helpful and made the entire touring and move-in process easy and pleasant. The apartments are in a great location and are priced better than anything else I found—especially with their recent price drop and the awesome 2 months free promotion. Really happy I chose this place!

When prepping for my move I asked a ton of questions over multiple days and I’m afraid that I fumbled my words and was probably being kinda annoying. But Melissa in the office had the patience of a saint! She let me tour the apartment twice, let me know all of the steps I needed to complete, explained things throughly, and I was even asked if I needed any cleaning supplies to help with move in. If this is just a sample of the way things are run here, I can only believe that my time here will be wonderful.

Updating my review because I think this community deserves a chance and it is genuinely one of the best set ups in Austin for the price and location. They worked with me to resolve my issues at move out, though I wish we hadn't gotten to that point. The grounds are nice, the apartments are spacious, and the community of people is friendly. It is a great place for dog owners. I recommend more intentional maintenance as there had been issues of declining upkeep on the property as management kept changing. I still suggest a power wash of the hallways to elevate the look of the property for arguably very little investment.

I lived here for 3 years and really enjoyed it for the most part! The green space in the back, the pool, the gym, the coffee machine are all nice amenities to have access to. The vast majority of our maintenance requests were completed quickly and without issue. Management seemed to change often at this complex which led to some inconsistencies and communication frustrations, however recently current management (Samantha in particular) worked hard to advocate for us regarding one of those communication inconsistencies. Overall, I would recommend this complex.

Complex will make the elevator a key part of their sales pitch, then make zero effort on maintenance for the duration of your lease. Elevator was originally down for 15 months, during which there was zero concrete timeline offered for repair, countless excuses and promises that it would be fixed soon, and no offers of rent relief or other things to make up for the broken service. Finally fixed just to immediately break again, and now when I submit maintenance requests to fix the elevator, they mark them as completed even when nothing has been done. Great location being ruined by greedy ownership, DO NOT RECOMMEND LIVING HERE. EDIT: I want to clarify that the day-to-day maintenance staff here is great, the guys are very friendly and fix issues in a timely manner. It's just the complex's ele