Vision Community Management Phoenix

I have lived in the Shadow Run Condos in Chandler, for almost 6 years and my experience with this HOA company has been beyond frustrating. I discovered black mold inside my condo in my daughter’s closet on 1/15/2026. I contacted the HOA the very next day via email and explained the issue and never received a call back. I called the emergency line that night and was told I need to get a mold assessment done. I was given the option to find my own company or use one the HOA would send out but would be charged for it if the issue was deemed my responsibility. I called a company that night. They came out the next morning and confirmed this was not a plumbing issues. It was likely due to a roof leak. I then notified the HOA the finds they stated they would send another company out for a second

This company manages our community and contracts with Coy Landscaping for community landscape maintenance outside of our courtyards. Everything outside the courtyards is the HOA’s responsibility, and everything within the courtyards is ours. We have been telling the HOA and the landscapers for a year and a half that the trees in our front yard and back yard (outside the courtyards) need to be trimmed. Our next door neighbor and the neighbor behind us has also notified the HOA that the trees must be trimmed and the massive branch removed. There used to be enormous dead branches hanging over our driveway where we PARK - until they chose to completely destroy the large tree out front and chop it down instead of trimming it. When I would see the landscapers out with the lift for the big trees

Working with Lisa Johnson at Vision Community Management has honestly been great. She’s easy to work with, communicates clearly, and stays on top of things, which makes everything run smoother on our end. She never fails to communicate any issues as they come up, and that makes our job so much easier. She’s thoughtful, consistent, and clearly cares about doing right by the communities she manages. We truly value the partnership we have with Lisa and the entire Vision staff. We appreciate the opportunity to work together and look forward to continuing the partnership.

Sorry for late response. I was extremely busy these few weeks by some personal affairs. I reported a potential danger caused by a broken tree in front of my house to Mr. Darious Weaver, to my surprised, the issue was solved by his high working efficiency on the nextday. Thanks so much for his effects done.

What a pleasant experience we had when Brenda Cooper from Vision Community Management took charge of a huge exterior wall situation! She was on top of the problem immediately working with our HOA and numerous vendors making sure the issue was handled correctly. Brenda communicated each step along the way to make sure we were kept in the loop. Brenda made what was a complicated and time consuming issue into a successful conclusion by making sure the wall was repaired correctly! Brenda has tremendous communication and customer service skills.