Vernon Hills Bank & Trust

Good afternoon. I wanted to relay just how wonderful all the employees are and have been since I opened up my Wintrust account several years ago. Jordan has been one of my tellers inside for several years and he is always so pleasant and remembers me, and what I like. Vic, she's been here, I think less than a year, and she is always so warm and welcoming, and she remembers me too, as Jordan trained her very well! Purva, has assisted me a few times, when needed and she is always welcoming every customer in with a hello, how are you today, when we walk into the bank and is a delight to get assistance with! Jhovanna, is there a lot and she is so terrific at everything and she does everything to, from being a banker to helping to be a teller when they get busy! Finally, the wonderful VP of the

It was such a pleasure working with Jhovanna yesterday. A true example of how customer service should be done and guided me with the answers and knowledge required. I've also worked with Angela, another superb example of customer service. Super sweet lady! In fact everyone I've worked with or interact with at this branch has been awesome. (Sorry forgot the gentleman (teller) and the other female banker but can't say enough about these employees! Feel like they can be your friend and add them to the Christmas card list. 😊 I would suggest this to Wintrust: 1. Would be nice to have an ATM in the lobby. 2. Would be nice to have the ATM allow the option to choose your bill increments. Thanks!

Excellent and. Outstanding customer banking experience.

I went today to open a checking account and I must say I felt the need to write this review❤️ A huge thank you to Isela Rios who explained every question I had very well, was super helpful in all ways and super kind!!! This was my first time coming to this bank and i hope to see her there❤️ Also, Johvanna who was super kind and welcoming!

Absolutely atrocious customer service. The first time I went into this Bank, the lady at the desk asked what she could do for me. Now I may be a relatively young looking person but It's incredibly inappropriate to say "um, are you sure you have an account here" when someone says they have a check to deposit. Incredibly slow service. Takes 20 minutes to deposit a check. Under staffed at lunch constantly, which is the only time I can get here to deposit checks. Very disappointed with how I am treated every time I go to this bank.