The Reserve at Southgate

It truly takes a lot for me to write a review, and after the experience I've had with this establishment I couldn't help myself. My friend and I applied here on October 9th of 2025. With that application we were expected to pay a $200 security deposit, in which was stated that if we choose to withdraw we will get that back. It is now January 12th and we have yet to receive our payment. After constant calls and speaking to different representatives, no clear and concise answer has been provided. While they stated to have sent out the check twice, each time saying it'll take two weeks, it still doesn't add up to the amount of weeks we've been waiting. 14 weeks! Last week I received a call from someone saying, this week we'll be able to pick up our check. So I did a follow up call, and got th

Edit: They have now replaced my dishwasher. I did not have to wait two extra weeks. The maintenance professional is great. We moved in mid-October. Our dishwasher broke 2 weeks in. I called and submitted a maintenance request the next day. Two weeks later with no word from the office, I called them to follow up. They told me they didn’t even have a maintenance request on file. A few days after a maintenance request is actually filed, the maintenance team comes to repair our dishwasher. They were great, no problems there. But they told us it needed to be replaced after they couldn’t repair it. They said call the office if you don’t hear anything for a week or two. I did just that. I called several times. It’s now been 5 weeks since we were informed it needed to be replaced and 7 since ou

Had an amazing tour and couldn’t wait to apply! Shelia Hayes has been wonderful, she is very patient, responsive, and helpful. She followed up with me, answered all my questions, and made the application process smooth even when I had trouble getting documents. Great experience overall!

I am a new resident and Chelsey was my leasing agent who wonderfully helped me throughout the process. She is an absolute pleasure to work with and was highly communicative! Chelsey picked up my calls anytime to answer any questions I had about the move-in process. Additionally, she communicated pertinent updates and information. Her help made this processes much easier and it made me more excited to move in and experience all that the Reserves has to offer!

I like to thank Mrs, sheila Hayes for her excellent process service. Moving in, she provided me with everything I needed .she also help me with a company that helped me to move into my new apartment , which was great.It was easier for me to go do and I appreciate that because at my age, I really didn't know how to do things but she was a great help. Thank you very much. Hope to stay there a long time.Thank you again mrs hayes.Mrs Simmons