The Reserve at Bolton

My experience at The Reserve at Bolton Road has been extremely disappointing. I’ve lived here for over two years, always paid my rent on time, and never had a problem with the office until now. Recently, I was locked out of my unit and went to the leasing office for help, which is clearly stated in the lease as their responsibility. Instead of receiving assistance, I was ignored while staff sat inside. When the manager, Pam Sherman, finally opened the door, she slammed it so hard in my face that it nearly hit my hand and foot. A maintenance worker had even peeked out earlier and then went back inside without helping, forcing me to knock on the window just to get attention. Later that day, when I tried to call the office, several employees hung up on me. I have video evidence and there are

Get rid of that Diana lady in the office. She doesn’t have a clue to what needs to be done. Location for Reserve at Bolton. The manager Diana with the scarred lip is highly unprofessional. She doesn’t know her job and makes excuses and tenants life hard because of this. The older lady in there follows her lead, though she is very nice, she is not knowledgeable either. Corporate can’t be reached so I’m leaving a review hoping that someone from Integral will respond.

This is, without question, the most mismanaged property I have ever encountered. Diana however her name is spelled should be immediately removed from her position. After finally seeing her in the office for the first time, she sat idly while the phone rang nonstop and demonstrated a complete lack of competence. It genuinely appears as though she fabricated her qualifications, because her customer service skills are practically nonexistent. It’s obvious the management is hiring individuals who are utterly unprepared and insufficiently trained. These apartments could be a respectable community, but that would require management to employ actual knowledgeable leasing professionals and implement legitimate security measures. The ongoing car break-ins, unsupervised children destroying the breez

The Reserve at Bolton Rd: A Hidden Gem in West Atlanta As a moving company, we've had the pleasure of moving over 20 tenants in and out of The Reserve at Bolton Rd since its opening in 2023. And we can confidently say, it's a fantastic place to call home! Prime Location: Situated right next to I-285, The Reserve offers unbeatable convenience for commuters. Yet, once you step inside the complex, you're greeted by a peaceful and serene environment. Luxurious Living: The units themselves are spacious and modern, offering a luxurious living experience. The attention to detail in the design and finishes is truly impressive. Well-Maintained Property: The property management team clearly takes pride in keeping the complex well-manicured. The grounds are always clean and inviting, making it a plea

I do not recommend The Reserve at Bolton. Management is extremely unresponsive they are rarely available, and trying to schedule a tour is nearly impossible. Even when you reach out via phone or email, you often get no response. Specifically, Keir gave me information but never followed up, took weeks to respond, and ultimately did not provide the help promised. Availability of units is nonexistent, and communication is extremely poor. This has been by far the worst apartment experience I’ve had, and I feel like it was a complete waste of my time if I could I would give zero