The Palms Apartments

The manager of the maintenance staff is fantastic. He is super friendly and work orders for our unit are completed quickly and well. The facilities are generally well kept, and we've had no bad experiences with the leasing office. Overall, great place to live!

I’ve lived at The Palms in Phoenix for over a year and couldn’t be happier. It’s a quiet, super friendly community with amazing neighbors. The staff and maintenance team are quick, helpful, and always kind. I feel extremely safe here—management is proactive with updates like new locks and security cameras. The grounds are beautiful, with two clean pools (one heated year-round) and plenty of spaces to relax or socialize. Parking is easy and free, with a covered spot for each unit. The location is unbeatable, next to a park and surrounded by upscale, walkable neighborhoods. It’s also incredibly dog-friendly, which creates a great sense of community. My apartment felt like home from day one!

Do not rent from the Palms if for any reason other than the bad attitudes from the office staff Justin. The apartments flood frequently and have issues with mold. ACs and water heaters also go out frequently. They are owned by Willow Bridge who not only has 1 star on the BBB but were also found liable for rent collusion. Don’t trust their utility service as they will try to get extra money from their tenants.

I have lived at the Palms Apt 3yrs and find it to be home. Thank you for the support from the front office Natalie, Justin, and Bernice in continuing to make our community thrive. The maintenance Travis and RJ are the best I've seen anywhere I've lived. I love the professionalism that is given but especially the friendliness as well. The pools are always clean as well as the surroundings. Pet friendly where you are comfortable with walking your pets in a well lite environment. It is also a quiet little community with respect for each other. Great place to live.

Management & the leasing agents have been very informative & very sufficient to deal with from day one... Also congratulations to Bernice the newest of the group who has also been very professional in her mannerism to the best of her abilities as well. When Bernice is busy and dealing with someone else & says she'll get right back to you... She does just that as soon as possible. Thanks Bernice.