The Haven at Castle Hills

New company took over the place and the property manager sends out very aggressive emails, always threatening $50 fees for minor things. Don't get me wrong, some of the things are valid, people letting their pets stink up the entire area because they don't properly dispose of pet waste or let their pets stink up their porch, I get that, however the aggressiveness with the items that are on our porches was absurd. I see all my neighbors with little to nothing on their porches anymore because they were threatened fees for things such as their chairs, small grills, and I'm sure other outdoor equipment they have no space for elsewhere. Unless the items are a hazard, let us use our porches how we damn well please. The prior staff were so friendly and felt part of the community, I do not feel t

The new property management The Haven have absolutely stepped up their game. I have submitted Maintenance request over the last two months within 24 hours or less. They are completing my maintenance request rather it’s replacing a faucet a refrigerator drainage, front door, sealed, etc. they are doing an excellent job. The office staff Isaac and SARA are wonderful people and work with the residence and come up with activities throughout the week for the residence, the maintenance guy Henry is absolutely awesome and gets the job done fast. I couldn’t be more happier with the new upcoming changes that the property management are planning to do for our apartment complex and they coming up months.

I’ve had a great experience at The Haven Apartments so far. The office staff is always friendly, professional, and genuinely helpful and they make communication easy and make residents feel valued. The maintenance team also deserves a huge shoutout. They’re responsive, efficient, and always respectful when addressing requests. It really shows that they take pride in their work and care about the community. I’m especially excited to see the new changes coming with the new management. It’s clear that positive improvements are underway, and I’m looking forward to what’s ahead for the community. Highly recommend!

Unfortunately our time at the haven/ the sage was overall negative. We had a pretty bad roach problem. There was always trash, broken glass and dog poop around the community. But, our neighbors were kind and overall pretty quiet. Upon moving out we have had many issues with management. With the changing of leasing companies they had no records from our initial lease/ move in conditions and we got screwed over in their disorganization. In my opinion they completely overly charged us for move out damages/ cleaning. Additionally after almost two months of asking, they are refusing to give us our security deposit back or show us where it was applied to. Overall, it’s cheap rent and if you can deal with roach roommates it’s not an awful place. But with the issues we have had with moving out I w

I want to give a huge thank you to Henry from maintenance. He was a man of his word and truly went above and beyond for us. Even though our unit wasn’t working properly, he made sure we stayed warm over the weekend and came back out today to ensure the heater was fully up and running. It’s such a relief to have someone who follows through and genuinely cares. We really appreciate his hard work and dedication.