The Francis Apartments

I’ve really loved living at the Francis. The maintenance team is always on hand when you need them. All of Concierge, especially Catherine, in particular, is always so kind and helpful. The building is always kept clean, and if there’s ever an issue, it’s always taken care of promptly. The leasing office is also very communicative and kind. It feels like home. I highly recommend the Francis Apartments.

Catherine has been helping me at my apartment building for about a year now, and she’s truly amazing. She’s always warm, attentive, and genuinely committed to making sure residents feel supported. Her communication is clear and friendly, and she consistently goes above and beyond to make everyday living here easier and more enjoyable. You can tell she really cares about the community and the people in it. I highly recommend her to anyone looking for outstanding service in a residential setting.

WOW! That is all I can say about Juan and his maintenance team. They make sure the property looks so clean at all times since Juan started. The hallways are clean and vacuumed. Gym is always clean when I go to use it. Parking deck is always clean. The trash area is clean too. And he is always so polite when I see him on property. Living someplace clean is VERY important to me, and I appreciate all the hard work Juan does. I will definitely be renewing.

Catherine from the Concierge does an outstanding job! She is incredibly kind, helpful, and personable. She has taken the time to get to know me, and is always is bubbly and adds a positive light to my day. She is hardworking and goes the extra mile to make sure all residents are happy. Whenever I need something or have a question, I seek her out because of how dependable she is. The Francis would not be the same without her- she adds so much to this place and I am so grateful she works here!

I just happened across this Google profile for Novel Stonewall Station while looking for something else, and felt compelled to pause and write a quick review. I no longer live there, after having bought a house a few months ago, but my first year here in CLT was spent there and it was a great experience! The leasing office folks are great and the concierge team is top notch! Living on top of a Whole Foods was every bit as awesome as I would've imagined and the amenities (especially the pool) were fantastic! I love my house, but MAN I miss that apartment sometimes! If you're reading this and considering moving there, I highly recommend it!