The Brooks on Heritage

The apartments look good and have a nice layout. Eagerly fixed or remedied any issue found on move in. Modern appliances and fixtures. Note: I do not live there but my daughter does. That is why there is no record of me living there. I'm not sure why it's a big deal to call this out when I posted a good review? I hope it's not a sign that the management changes attitude after moving in. I don't have to live there to post a review. If the management doesn't like my review I'll gladly change it. (This note was added because apparently the management looked up the names of recent reviews yesterday and felt it necessary to state they never lived there.)

I had a walk-in, self-guided tour scheduled at The Brooks on Heritage. After providing my ID, I was given a key and a map to a unit listed as vacant. However, when I unlocked the door, I discovered someone ACTUALLY LIVING THERE. It was an incredibly unsettling experience. When I returned to the front office and explained what happened, the staff were clearly surprised and confused. It turns out that someone in the office had allowed a family member to stay in the unit without proper notification to their staff. This wasn’t just an oversight; this was a total failure of basic professionalism and safety. This incident has made me extremely wary of this complex. If this is how they manage “vacant” units, I can’t imagine how they handle actual tenant concerns. I will be looking elsewhere in

Not sure where to start. I was excited to move into these apartments because they looked very nice. My boyfriend’s experience with the property manager didn’t start well. He showed up when they were supposed to open. He sat there till 9:30 and somebody finally showed up. He walked in, asked his question and was pretty much blown off. I ended up having to call the office with is hit and miss if you get through and got the information I needed. Okay awesome. Move in day came which is stressful enough. Got into the apartment and it was absolutely gross. Nothing had been cleaned, plates from the last tenants were in the cabinet and the GNATS were out of control and still are. Thankfully the LOVELY Cameron who works up front was a rock star. If it wasn’t for her I probably would have had a melt

Incredible place! Been here 3 years, very friendly and helpful office staff. The maintenance guy Chris is the best ever. Super friendly, and very prompt with any issues we have ever had. No reason to leave while there’s such great employees here!

The management here is AMAZING, and super friendly! They worked with us at every step of the leasing process- we had so many outside issues arise, and they were incredibly helpful through every single one. The complex itself is also gorgeous, and is newly built! The pool looks fantastic, as do all the other amenities here. The apartment itself is also stunning. All stainless steel modern appliances, granite countertops, everything about this place says luxury. If you're debating making this your new home, do it! You won't regret it!