The Banks

My experience at The Banks has been lovely. My apartment is beautiful, the amenities are wonderful and the staff has been really nice - Especially maintenance - Austin, Sarah and Joey. They are very friendly and quick to help you if you need anything. When I cross paths with them, they always give a friendly wave and ask how I am! I had read some of the bad reviews before moving here and they really made me nervous - but honestly (without invalidating anyone else’s experience), my experience has been perfect. The apartment is clean, the staff is helpful and overall the building seems proactive with always updating things and changing air filters, etc. My pets and I very much consider this our little sanctuary!

This place stole my furniture. it was in an apartment that they revoked my access to and then they coated my furniture with mold spores and stopped letting me even go in there because I took these photos. 8 years of memories around that table and overnight it was gone. Despite their response, a regional manager has NOT reached out to me, and their response doesn't even address the mold issue. Horrible place to live. Moldy apartments, leaky windows, ZERO sound proof floors, bent doors, dirty halls. Awful staff. Serious water damage inside the walls that even the corporate staff said they had "no idea" what was causing it. They had to move us out moldy apartment 438 and tried rushing us to get everything packed and out in less than a week into an apartment 334 with MORE of THE EXACT SAME

I am disappointed in the way this property has declined. For a "luxury" property, you think you're paying for exceptional units and appliances, location, amenities and security but that has not been my experience here. The cabinets are made of particle board, my refrigerator freezes everything and my ice maker hasn't worked for over a year (I put in work orders and I'm told that it's the model of the appliance and nothing can be done), I pay a premium for a courtyard view and can't even see the courtyard bc all the plants are overgrown (see pics), there's never any coffee, specifically Starbucks, even though there is a Starbucks sign and now a stranger mistakenly walked into my apartment with a master fob claiming to be filling in for his brother. I don't feel comfortable or safe here and

I moved into the banks over a year ago and signed an 18 month lease. The time I was there, myself and my children very much enjoyed it. The pool was well cared for and beautiful, and the area around it was as well. The gym was clean with new equipment, and at least 3 flat screen tvs, and was well lit and well maintained. The mail room is really neat… it’s a room full of PO Boxes and you get a key to your mailbox with your apartment fob. Packages go into an adjacent room and I never had any issues locating my orders. The apartments are labeled as “luxury”, and with good reason. They are pricey, but you know that going into your lease so it shouldn’t be a shock to anyone complaining about the price. Most people know what they can afford for housing. With almost 1200sf, my children and I w

Our experience at The Banks was fantastic. The staff are friendly, helpful, and supportive. The grounds are beautiful and very well maintained with great amenities. Expectations of residents are clearly laid out. The apartments themselves are beautiful and well kept. 10/10 recommend.