The Avenue

Does anybody know how we can get our deposit refund fast? Anybody we can reach to escalate our concern? Update: They processed the refund but there are discrepancies on recorded move in date , notice of ending contract and move out date. Advice: Please if you move out make sure their record shows the right dates because it will affect your refund. Once they resolve the refund, they send refund and they seem not to care about the wrong records they got.

My experience at this property was awesome. The property manager and assistant manager was very helpful and even though I could not make my mind up, they did not get frustrated or show any kind of anger towards me . Maintenance was very respectful and friendly. Overall, this was one of the best experience I had searching for an apartment because that is very stressful and they made me feel safe and welcome to here

Overall, if you are just looking for just a place to live, it does the job. But below I will go through more details on the good and the bad of our experience at the Avenue. The Good: The apartment was clean when we moved in. For the most part it was a VERY quiet place to live. Everything in our particular apartment was taken care of and in good shape. The washer and dryer were newer models and nice too. Angie and Amber (The managers) were both kind and friendly face to face. The Bad: When applying to live here, we didn't hear back for months. They said, "we were in" but didn't send over any contract or anything official. We called them every few days for weeks to try and get a lease to sign. Every time we called they would ask us again how many bathrooms and rooms we wanted, et

Office personnel are friendly until you sign a lease. Then they do not react to maintenance issues. Sometimes it takes months to fix something. No one cleans territory in the community. Cockroaches are very bad here. Management usually convinces people to sign a lease with the number of issues in an apartment and then they are not going to fix a thing. Do not recommend this place at all.

I moved away from here about 2 months ago. The staff in the office are nice and professional and the apartments are nice but the maintenance issues and the upkeep on the outside is piss poor. I don’t know why the tenants refuse to lift the dumpster lid and throw their trash inside the dumpster. I have had to climb a mountain of trash multiple times because people refuse to dump their trash in the receptacle. It’s literally mountains of trash outside every weekend and sometimes in the parking lot. Also, it would take months for them to fix maintenance issues. It got to a point where I felt like they knew my number and would ignore me. I would have to leave work early just to catch them in the office. I never had hot water no matter how many times maintenance would come to fix the issue. I