Sundance Apartments

Hi Everyone, I do not write reviews in general, but writing this one as I am positively surprised by the customer service and the overall experience I had with Rebecca Seltzer and the Sundance management team. I am an upcoming graduate international student. I was looking for a spacious house close to campus. A senior of mine suggested that I should search for houses among Tandem Properties houses as they are well maintained and they manage even on-campus houses. Rebecca and the team were extremely helpful in the process: they did a live video tour, explained to me in detail about all the facilities, and answered my queries patiently. The lease signing process was very smooth and they guided me as required. I am looking forward to living in this community!

I lived at Sundance for about two years and I cannot be more happy about my experience here. Apartments and amenities-The floor plan is spacious and every unit comes with free wifi. Swimming pool, Sauna and Laundry room are very well maintained. Management-The team are all very respectful, and friendly. I had to move out before the end of the lease due to relocation. Rebecca the manager is very helpful at advertising the unit to find potential tenants. She is clear and professional, making the lease take over a smooth process. Maintenance- maintenance issues are usually addressed within a day. Rebecca is very responsive to maintenance requests. I am especially thankful for the new maintenance crew Mark for his amazing work. He is very friendly, always greets people with positive energy,

My time at Sundance has been amazing! I’ve never had a better experience with property management, Rebecca is incredible and goes above and beyond for her tenants. The unit is great, and the maintenance staff has been very thorough and accommodating. Thank you!!!

To start with pros, the staff was very good with answering questions via email and in person. Rebecca was super fast with responding and the repair staff fixed whatever I needed on on the same day. Now the bad. For almost $1700 a month for an "individual lease", having to share a kitchen and deal with single pane glass and thin walls that were terrible at rejecting and retaining heat in the summer and wintertime forced me to drive up the electricity bill (PGE separate btw). I'm currently back in the Bay Area and found a place cheaper than what this place is charging. Plus, needing to access the circuit breaker meant I had to go into my bottom floor housemates room in order to get to it. Also, if any emergency comes up during your stay and you need to move out, good luck. Didn't matter if

Forget about getting your deposit back even if you keep the place spotless and flawless. They will make up bogus servicing and cleaning fees to keep your deposit. I even arranged a walk through before moving out and they said everything looks great and we won't be changed for anything we are not responsible for. And then that wasn't the case. It is suspicious that they don't have any bad reviews. They might be deleting bad reviews and so who knows how long mine will stay.