Step Up Property Management

Having gone many years trying to manage our rental property from a distance, we were referred to Step Up Property Management and we haven't looked back. Our property is in very good hands and more profitable than before. In the years we have partnered with Step Up we have had our longest lasting tenants. They are an advocate for the renter and landlord and report all concerns and maintenance request almost immediately. Darlene's communication between ourselves and our tenants make it so much easier to take care of needs as they come along. We feel Step Up works for our tenants and for us, making everyone happy! We truly appreciate all of the office's hard work.

Step Up has managed my rentals for three years now and I wish I hired them sooner. They make being a landlord much less stressful and they ensure everything is done by the book and in compliance with landlord/tenant laws, which is extremely important. Their amazing staff, specifically Darlene, Jamie and Davinelle are always there when any little or big issues arise. Darlene even went to court with me, fully prepared with documentations, to support my defense in an unfortunate landlord/tenant situation. I couldn’t be more grateful for these ladies’ ongoing support with my rental properties. It’s comforting knowing I have an experienced, knowledgeable and trustworthy team to help me maintain my properties and keep my tenants happy.

BEWARE!!! DON’T RENT from Step Up as they are extremely sleazy, lacking communication and ethics. My son had to break lease as neighbor in 4 plex slashed my sons tire after three days of living there due to his discussion about parking spots, which he was told by the property manager, it was OK to park there. As he was moving out the 3rd day of rental occupancy for fear for his safety and further tampering of his vehicle the neighbor in four Plex set off the smoke alarm 11pm at night, nothing cooking, no heat other than neighbor tampering or putting lighter to his unit’s smoke alarm to intimidate my son, easy to do with paper thin , poorly insulated walls.Manager Darlene stated that the neighbor liked to think of himself as the self appointed property manager, who specifically stated tha

Won’t fix even minor repairs let alone big ones (like a house needing a new roof). And your rent will go up upon every lease renewal, FYI.

Echoing what many others have said, which is a bummer. I spent lots of time asking questions, checking and double checking their policies and requirements and had a reasonable experience. I don’t have a problem with any staff in particular, as they were mostly pleasant throughout. Beware shoddy handyman services, make sure to take lots of photos and report things as they happen (one handyman literally cut the back of a drawer at an angle to make it fit, rather than adjusting the rails) Then when you move out, be sure to check their policies. We were made aware as we were moving out that it was required that we get the carpets professionally cleaned just because they were done before we moved in. This was especially silly because when we moved in, the carpets smelled like wet stinky dog, an