Square 50 Apartments

I lived in this community for 4 years and I have to say that most of my experience was positive. The apartments are new and have a good distribution and space. The location is the best. You are near to all the great places in the city. The management team is professional and friendly. The only not to positive thing is that during the weekends and after work hours, there is no one in the building to attend any inquiry. But they will provide you a phone number in case of any emergency.

So I’ve been trying to reach this apartment for months now consequently and have never got a call back email or anything form of communication. I call during business hours nothing. The only reason why I’m giving them 2 stars is because I knew someone that use to live there and the community it’s self is nice. If someone would reach out then I could give more stars.

Honestly, VERY POOR customer service. I've been trying to reach someone since last year to see a unit and I have not heard anything back as of yet. I have emailed, stop by, called, I even left the handwritten letter in the office and nothing as of yet. As a last effort I scheduled a showing online to be proper and no one was in the office to meet me for my scheduled appointment. It's a shame because I work right down the street and this place would be perfect but the lack of customer service is making me think twice. October 4th 2021. Per their request below I did give them a call and I got the same message to leave a voicemail . I have done that multiple times before and no response. I have called the offsite office, the onsite office, left a note... You name it, I've done it. No one

I'm a frequent visitor at the residential building located at 1211 23rd St., NW Washington, DC 20037. I have many concerns for my safety , the safety of others and the lack of security in this building . Approximately a week ago while gaining entrance into the building, an unidentified male suddenly approached me from behind, reaching over my shoulder only to pushed the door open and dashed into the lobby area of the building. Not only was this alarming I nearly fell to the floor. There was no security on sight. I was startle and affected by this occurrence and took no chances going into the building for obvious reasons. I have a love one who resides in this building and I'm concern for their safety and well-being. The owner of this establishment should strongly consid

I have spent three weeks trying to get in touch with the leasing office to virtually tour an apartment. While they claim on the website that they are still holding virtual tours and selling apartments, no one has gotten back to me by phone or by email. Their call center just keeps telling me "someone will get back to me." But no one does. With such great pricing and location I find it shocking that the leasing team is so disconntected. I realize this is a hard and unprecedented time, but people still need to move. By not communicating with potential residence they are making a bad situation worse. The worst part- I probably would have applied and moved into the apartments without a second thought just because of the location, it would have been an easy sell. Now I am just frusterated and t