Solidifi

Horrible experience! Company uses all off shore representatives who speak very, very poor english. When asked to transfer to a rep in the United States they claim that they are in the United States.

I was supposed to receive an e-copy of my draft closing documents and I was given 3 business days to to review them for any changes. Its been 2 weeks, the loan has been closed and yet I have not received final documents, let alone the draft documents. I am going to rate my lender poorly for choosing Soliodifi despite of such poor reviews. If someone from Solidifi is reviewing this, then please email me e-copy of my closing documents. Update: I have now received required documents. Had to call twice today, but Liz was able to get this issue resolved. Changing review from 1 star to 3 stars.

After a horrendous closing yesterday where both the title company and law firm dropped the ball, I had to spend the entire day chasing both companies to figure out where my closing docs were. I will not ever accept a closing team from Solidifi or Holler Law Firm ever again in any future purchases. You as a buyer should only use these two firms if you want to spend all day on the phone trying to figure out where your loan is, because each side is "waiting on the other" (and also advising you to call the other firm). You will have to understand the back-end process and micromanage all of it on your own.

Solidfi "lost" our 200 page fully signed closing package and a $4000 closing check after they received it and signed for it via FedEx. We are now being asked to resend EVERYTHING. Aren't they accountable since they received the package and signed for it via FedEx? Once a package is received in their mailroom, isn't it impossible to lose a massive ream of signed pages? Isn't this what they do ALL DAY LONG - Receive closing packages and thousands of dollars via cashier's checks? Why is this on my husband and I to fix? If I was this bad at my job, I would be FIRED.

I closed on my property in July 2020. My homeowners insurance has been cancelled due to non payment by Solidi Title. The customer service at their Rhode Island headquarters is terrible. There website has zero information on who to contact as far as customer service. I have been on hold for close to an hour. Someone finally answered but hung up on me right away. I live in a state that is in the middle of hurricane season and have zero homeowners insurance because Solidifi Title has not sent my $1800 dollar payment to my insurance company.