Soap Factory Apartments

As a new tenant, the experience has not been great so far. It took a while to be issued a trash can for the mandatory valet trash pickup, only to receive a used, dirty trash can with sticky stains and webs. Despite informing management a month ago, I am still waiting for a replacement. I had a ceiling leak with the recent rain, soaking some of my items. No one showed up until a week later when I called again to escalate the issue. Initially, I was told by management that maintenance was out and would address the leak when they could. I waited another day, but nothing happened. I haven't moved my bed back since the leak occurred. After finally having someone inspect the situation they claimed to have sent the costs to corporate, even though they had not checked the leak or assessed the dam

I really wanted to love this place because the apartment itself was so cute and walking distance from the heart of the river walk, but living here was a nightmare. Roaches upon roaches and no matter how many times pest control came out to "resolve the issue" the roaches remained. I ended up breaking my lease and dealing with the office was a nightmare, to say the least. They not only charged me for two months i wasn't even living there but on top of that tried to charge me a cancellation fee on top of that, even though they were told in advance. They didn't document the day i turned in keys until i threatened to sue, and to this day (this was almost 2 years ago) the payment issues have not been resolved. On top of that, the laundry room was always disgusting and covered in trash (one time

They say first impressions matter—Soap Factory nailed it. Easy move-in, solid staff, and I haven’t tripped over a single hipster yet. Love it here. No ragrets. Not even one letter. You know what I’m sayin’?

DO NOT LIVE HERE. Lived here for 2 years ONLY because I worked close by. Within two years, roach infested… NO KITCHEN DRAWERS the ENTIRE time I was there , missing bedroom drawers as well , missing closet poles, after numerous work orders being put in, I gave up asking …. Blamed on management being changed, and by any means the old management was better…. Tons of homeless people around…. As a woman living by herself, I had to call the cops at least 4 times, because of them sleeping on my door step or trying to break in , ( security is useless ) even with one man trying to open my door… i will say thank you to Cassandra for stepping in for one incident trying to shoo him off…. Just a bad area all the way around honestly . The maintenance guy is absolutely a hot head, he wears ZERO uniform i

They just take your money i applied their and they took my application fee and could care less. Unethical management, i had a friend who lived their. Its ok i found a nice apartment i. Southtown and it worked out for the best. Dont let them take your application fee.