ServiceMaster Restoration of Lancaster County - Fire & Water Damage Restoration

I had a pipe leak in my downstairs family room. My insurance recommended Service Master on 232 SW 31st St. Chris came to my rescue. He and his worker did a fantastic job! They came every day for a week moving the dehumidifier and fans until it was completely dry. He removed the molded areas and treated all the concrete. I highly recommend Chris and Service Master in Lincoln.

Not great. The mold came back after a few weeks so I had them out again. Days after the second treatment the mold came back a third time. Never called to ask if I was satisfied but called religiously every Friday to collect payment.

I’m not one to usually write reviews, but my experience with ServiceMaster makes me feel obligated to do so. After some powerful rains in Lincoln, my finished basement took on some water at various spots, so I called these guys (along with some others) and made an appointment. The next day two KIDS came out and started to rip up the carpet and diagnosis the problem areas. I had a lot of questions, being this was the first time my house took on water, but they weren’t very helpful in answering them. They seemed pretty tired to honest. When I asked how much it would be ballpark, they said a project manager would give me a call, because they had no clue. When you have wet spots in your basement, there isn’t really anything you can do but say okay. So I waited a day and a half, which the ba

I've been warned not to use this company by a commercial contractor, also a friend, who has lots of experience with this company, and won't again. I'd asked right away after service was performed for invoice or estimate on cost so I could start paying them off, as I knew my deductible would not be met. They then sent me an invoice nearly 3 months later, after letting them know I could pay it in 3 payments, they told me I would have to pay in full and have sent me an invoice nearly daily in less than 30 days since I received the original bill. I was told if not paid in full they would put a lien on my house. It seems based on the other reviews I'm not alone in my experience.

The finished portion of our basement flooded last fall and ServiceMaster was our first call. They arrived quickly and tackled all the issues. The project manager Gus was helpful in navigating the whole process and we ended up using ServiceMaster for all the repair work, too. It was a relief knowing that someone experienced was getting all the right people on-site for the needed repair work. Couldn't be happier with the work!