Santa Cruz Property Management Co.

I rented with Santa Cruz Property Management for two years and had a consistently positive experience. From move-in to move-out, they were always polite, professional, and easy to work with. Any time a maintenance issue came up, they responded quickly and followed through until it was fully resolved. I also really appreciated that they took security and safety concerns seriously and addressed them promptly, which helped me feel comfortable in the rental. Communication was clear and respectful, and I always felt they were fair and honest in how they handled the property and the lease. It’s obvious they care about both the properties they manage and the people who live in them. I would happily rent from them again and highly recommend Santa Cruz Property Management to anyone looking for a p

SCAM***KNOW YOUR RIGHTS WITH THIS BUSINESS*** DO NOT GIVE THEM YOUR $$ Key Rules for Refunds (AB 2493): • Default Refund: If you're not selected, the landlord must refund the fee. • Refund Deadline: 7 days after they select another tenant, or 30 days after you applied (whichever comes first). • Itemized Receipt: Landlords must provide an itemized receipt showing how the fee was spent (e.g., credit check, work time). • Credit Report: You must receive a copy of your credit report within 7 days of the landlord receiving it. Key Provisions of (AB 628): • Mandatory Appliances: All rental units must include a functioning stove/oven and refrigerator. • Habitability Standard: These appliances are now part of the baseline requirement for a habitable home, like heat and running water. • Lease Appli

AVOID THIS COMPANY IF YOU NEED TO FIND HOUSING QUICKLY. Santa Cruz Property Management is hands-down the worst company I’ve dealt with. My roommate and I each paid a $35 application fee and never heard a word back — no calls, no emails, no updates. I’ve called at least 15 times over the past month and a half with zero answers. No one knows anything, and clearly, no one cares. The leasing agent was nice, but management is completely unprofessional and disorganized. Save your time and money — don’t bother applying here. Keep in mind i STILL have not heard back and it’s been a month and a half since apps have been put in and i’ve request two updates and nothing! If i could give negative stars i would.

I highly advise taking caution when renting from this company. Although the duration of the lease was fine, they ended up taking out a couple hundred dollars extra from our security deposit, and almost refused to send us the actual bill for the maintenance done, which revealed that they withheld the improper amount from our deposit. Not to mention, they took their sweet time with giving us our deposit back. If you rent from them, you better know your rights as tenants because they will try to take advantage of you.

Santa Cruz Property Management has lied to us multiple times. The first time my housemates applied, they spent $75 on applications only to not hear back from them at all. They inquired about their application thru email and asked if they could be reimbursed since there were no updates but once again Santa Cruz Property management did not respond. We tried once again with myself on the application (another $75) and they lied to us stating that they would be able to consider us if we were to write a letter stating our situation and if we were able to find a cosigner. We found one right away and I went to them asking for the cosigner application because they said they had one they could provide when I spoke to them prior. When I went back, on the first day their excuse was that they had a maj