Ryan Homes at South Lake

Big “shout out” to Thomas Jackson for changing my experience and my mind about Ryan Homes! This will be my 3rd new construction purchase, and after multiple negative experiences with the company, I was ambivalent at best to consider Ryan as a builder. But Thomas has been the absolute best. He has patiently answered my questions, offered options and recommendations, and overall treated me with respect without prejudgement. I hope my experience continues to go well, as he has set the bar pretty high!

The community is called South Lake. Spoiler alert, there is no lake, more appropriately described as a mud hole or a swamp. No attractive trail surrounding the mud hole. The pool is small, no room for lanes or designated lap lanes. The townhomes are dimunitive, low ceilings, narrow staircases, small rooms and tiny bathtubs, fit for a child's bath not for adults. The townhomes are narrow and crammed next to each other. All concrete, no trees to beautify and provide shade for houses and sidewalk. If they were misleading about it being a lake community, you should not trust them about anything in that community. Do a search on Ryan homes build quality. To summarize, it reads buyer beware. Save your time, skip the tour. If you ignored this review and tour the models, visit the lake/ mud hole

Not the best experience! Started off poorly. I started this process skeptical because builders often say whatever they need to; to get you excited about purchasing a home and then switch things up at the time of contract execution. I was hopeful this would not happen, but unfortunately it did. Met with the sales person on 8/23 and was told if we responded by Monday we would get everything we discussed on 8/23. We are motivated and complied with the requests but two days later, 8/25, the goal post moved and all of a sudden the incentives offered one day magically are now more expensive! All builders are the same and I warn every home owner to be aware going into this process. It is not fair and they leverage the buyers excitement or need to their advantage.

I looked at South Lake for months and just couldn't get it out of my mind. I love everything about this community and can't wait to move in! I worked with Janice Clagett who is so professional, understanding, helpful, and kind. She was patient with me throughout the process and made the whole thing very easy. She understands that this a huge decision not to be taken lightly and made sure I was comfortable every step of the way. There were so many phone calls, emails, visits, and conversations that were so reassuring and informative. I know that I have every bit of information I could possibly need and want and that I have made the most well informed and best decision for me. My dream home is being built now and I am so pleased already with how the process is going and how included I feel.

Janice Clagett is who we were working with and she is an absolute gem. We really took a liking into her due to her exceptional professionalism and sincerity. She has been very supportive all the way through and continues to be there to help answer any and all 1000 of our questions. We look forward to continuing working with the rest of the South Lake team and can’t wait to see the community come together!