Renters Warehouse

As a property owner I would tell people to steer clear of these people. If my tenant is late on the rent, Renters Warehouse will charge them a late fee which they then pocket lol! Man what a great business model meanwhile I have to pay a late fee out of my pocket if I were to pay my mortgage late. RW told me that it was not a negative and that if only I could see it how they see it. Once my contract is up I am voting with my feet and dumping these ripoff artists.

Too bad there are only 5 stars - I can’t say enough great things about Jack at Renters Warehouse Austin. He took complete ownership of a complex tenant and vendor issue that could have easily dragged on for weeks. Despite me being a remote landlord, Jack personally coordinated multiple calls, followed up with everyone involved, and saw the entire situation through to completion. His professionalism, persistence, and sense of ownership and responsibility are unmatched. Jack is the best there is!

Rocelyn "Rose" Ugbos has been very helpful. She is good customer service which is rare today. Keep up the good work

If I could give a zero I would but unfortunately that is not an option. This morning around 4am, we woke up sweating in a 86° home with our 11 month old son and dog. We immediately began troubleshooting and when all failed, we reached out to Renters Warehouse. Nobody answered until 7:45AM and our “emergency maintenance” request was placed at 8AM. We were told that this is an emergency as we live in Texas and it’s August so temperatures are beyond hot. This was not treated like an emergency at all! I had to call several times to simply get updates about this maintenance request. Once I finally got through to Pamela, who the request was assigned to, she reached out to a contractor to solve the issue. This was at 10:15AM. Mind you, the temp in the home is continuing to rise as the day goes on

Alan Kent with Renters Warehouse just rented out our property in Austin, TX. He was great to work with. Very professional, knowledgeable and an expert in his field. He followed up on all of our communications. The leads started coming in shortly after he posted the advertisement on all the renters websites. We finally landed on an approved tenant and all the paperwork was handled by email via docu-sign. This was very convenient due to our busy schedule. 5 stars to Alan for his excellent service!