ReNew Edwardsville

Been complaining about a leak for almost 5 months now and they are still taking their time to repair our house. They redid the same floor 2 times and have had people in and out of our house for months. They tore open the ceiling and left exposed mold. It took them 3 days of water dripping from our ceiling and multiple phone calls to get someone to come out. We have tried to meet in person, but they keep delaying the meeting. It is the worst place you could imagine living if you want anything done in a timely manner. Don’t even get me started on the week we went with no heat in the winter and our house was down to 59 degrees and it took days for them to repair it.

Re: S Cherry Hills Very good experience with Mason, he was exceptionally helpful and polite, he made the sign up process very smooth. Without experience living in the unit, going off of the experience with the sign up, I'm excited and hopeful. Edit, after a bit of time living in the unit Negative marks: 1. Maintenance response time and engagement so far are significantly lacking compared to other properties I've lived, given the price point of the unit, this is rough. No shade on the team, I imagine that their maintenance team is not currently staffed to handle the number of properties they maintain, but I have no way to know. 2. When I run the washer, the water in my shower turns grey, which is a significant hygine concern, and has me uneasy when I go to shower. 3. My unit's washer f

READ THIS BEFORE YOU DECIDE TO LEASE HERE… Its a long review but it is worth your time. Only consider this apartment complex if you are ready to spend out-of-pocket for all maintenance issues and have the time and energy to invest in addressing these yourselves. We have stayed across several states and apartment complexes. RENEW HAS THE WORST MAINTENANCE AND MOVE-IN EXPERIENCE OF THEM ALL. Its clear as day that they don’t care about their residents. The day you sign the lease, their attitude changes instantly. I have detailed descriptions below. Maintenance Issues: The amount of maintenance issues for a “move-in” ready home is surprising. From the time we moved in - The AC unit is barely alive. We had to purchase boosters to keep the home cool. - There are missing blinds and its a free

I received my keys today. Mason was the agent that helped me through the touring and application process. He took his time and answered all of my questions. Pleasant guy to work with and very professional. If you're looking to rent at Renew, I highly recommend this guy!

EDIT 3: I am about to leave a complaint to the post office and better Business Bureau, as my mailbox is still not fixed. If they cannot maintain something they are legally supposed to, dont expect them to go above and beyond for you. I'm very disappointed with the management here. They keep apologizing, but never fix the problem! Katie, the property manager, is awful to work with. EDIT 2: I lost my mailbox key (my fault). I was charged $20 to fix the lock on my mailbox bc it has to be replaced. I paid the $20. They took the lock off my mailbox and have left it hanging open for 2 months. Ive asked so many times for this to be fixed and all I get is "we're having maintenance check if we have the locks or we need to order them". It was fine the first time but gets ridiculous after 5. Don't r