R.E.M. Residential

My building switched management companies about a year or so ago. I have to say R.E.M does a great job compared to who we had to deal with before. Finally a management company where I can get a human on the phone quickly. My apartment issue was resolved same day. Yes, same day! Kudos to this company for keeping on top of the buildings they manage and for keeping me happy. Keep up the great work.

Recently had to have some emergency repairs performed on the roof and the management company were responsive, the builders arrived timely and did a very thorough job. They even returned 3 days later to paint over the repair patches! Great service all round.

R.E.M. Residential sets the standard for property management in Manhattan. Their team is always quick to respond to maintenance issues and they handle every request with real professionalism and care. Communication is clear and timely, and they genuinely look out for the best interest of both tenants and owners. Any issues I’ve raised were addressed efficiently and to my satisfaction. It’s rare to find a company that combines expertise, reliability, and such a high level of customer service in New York City. Highly recommended for anyone looking for hassle-free, top-tier property management! Highly recommend!

Christopher is friendly. Efficient, knowlegable and thorough. The company schedules "emergency" visits posted haste. All of the technicians are friendly. The office staff is friendly and helpful. She stays in touch and gives the homeowner a call when tech is on his way. I recommend REM for your heating and cooling needs. Tell 'em Gail sent you 😁

My experience with our building maintenance response time has been very good. Recently my oven broke and a technician came out very fast and determined it was not fixable. A new oven was promptly ordered by Melanie for us and delivered even with so much snow around.