REG Property Management, Inc.

REG has definitely turned a corner since the old reviews. Management side: My roommates and I rented from them for two years and never had an issue with them. Whenever we had apartment related issues, you submit a request through their portal and they get someone on it within a day and schedule the required service through you so you can ensure someone is there when the repair is going on. For issues that were apartment related (broken drawer rails, clogged sink upon move in, leaking pipes for washer/ dishwasher, etc) they completely cover it, but for issues the tenets cause, (clogged toilets, dishwasher not draining) they will charge you. It was relatively reasonable for SLO standards. Security deposit: We had absolutely no issue with our security deposit, they split it evenly among tene

There's a reason for all these low ratings. My experience is with homeowners association and it's poor. Just trying to pay them is a hassle due to arrogant billing staff who are so busy talking over the customer, they don't understand how a problem occurred. What's worse, is they cannot accept any feedback and scold their homeowners who consistently comply with billing practices. Lame and unprofessional.

I do not recommend using this property management company. Both I and my co-applicant felt that it was a waste of time and money. That despite being up front from the beginning about our circumstance, that they were never going to see the overall picture of our application: 2 mature qualified long term tenants who would take care of the rental as if it was their own home. (We met the income requirement, had excellent credit and references) We believe that because my co-applicant had a Section 8 voucher, that the application was not given the appropriate consideration. But because it is against the law to discriminate, they were more than willing to take us through the process, take the money for application fees, then say the unit was rented to someone else. BEWARE. Proceed with caution.

Update: after contacting REG via email with a detailed response to their charges, Amanda let me know that they would be refunding the cleaning and painting charges. She also clarified that the inspection list shows everything that needs to be done, regardless of tenant responsibility, which seems a bit confusing. However, I am very happy that they acknowledged and corrected their mistake quickly. I should also add that when we had issues with the unit, they were able to get someone out to fix things within a few days. So overall we had a good experience with REG. I have changed my recommendation to reflect this. They were very friendly and professional, right up until it was time for us to move out. David, the owner of the company, came and did the pre-move out inspection and refused to p

They had plenty of tenants looking at a listing that was appraised way too low for SLO. There were tenant applications coming in for higher than listed, but ended all applications in only 2 days after the open house, and completely missed the opportunity for the landlord to receive a better offer. I would not advise listing your property through a management company so poor in their fiduciary duty to you