Realty Performance Group, Inc - Rochester

Has to be one of the most incompetent groups to manage a property. John Standing and Chad Fetterman are absolutely horrendous. We have had broken steps, doors and elevator issues for months. Overgrown landscaping, cracked sidewalks. The property is so mismanaged I would not recommend these people to wash my car. They enable a board of managers who are even more incompetent. When asked to review all official records they ignored request by property owners. Stay away from this company.

Much Thanks to Liz in the office! I had toilets put in at my townhouse and I needed to get rid of my old ones. I called Liz and she talked to the garbage company that picks up at my townhouse community and left me a voicemail the next da saying that everything was all set. Liz is very friendly and great at resolution and communication! I’m very appreciative of how Liz takes care of business!! What a great person to have, representing your company!! Patrick Eisenberg 10/19/25

This company appears to have forgotten the first principle of doing business. My experience with them is that they are too busy being busy or unavailable for their customers. ( homeowners) They do not follow up, I have been waiting 1 1/2 years for example for a project. Most recent issue, did not follow up. I’m needing information regarding status, not miracles.

Our townhouse community sustained extensive damage during the hailstorm last July. The company that is replacing the roofs caused damage to my property. I reported the concern via email and Robert Marvin was at my house the same day to assess the damage. After following his recommendation to obtain an estimate for the repair of the damage and submitting it, I was promptly reimbursed no questions asked. I also had a flat tire as a result of driving over a roofing nail and had the same positive experience in resolving the problem. Mr. Marvin was very responsive and professional during both incidents which was very much appreciated.

I have been on the HOA Board for about five years! Realty Performance Group has been great to work with. If we have a problem, Bob Marvin works with us to quickly resolve the issue. He assigned John Standing to handle our property. He quickly gets back to us when we have a question. If he doesn't know the answer, we will let us know it will be a while. We even had an issue on the weekend, and he helped resolve it. Same as our previous property manager Dave Hilstead. The office personnel is friendly and helpful as well.