Pristine Property Management

Let's get one thing clear. If I could give 0 stars I would. Here is why. We rented a home from Pristine Property Management from 2023 to 2024, and the experience was plagued by safety issues and legal violations. The Highlights: Illegal Water Shutoff: They turned off our water for three days the week we moved in because of a utility transfer delay, which is a direct violation of Texas Property Code § 92.008. Electrical Hazards: The house had faulty wiring (couldn’t run two appliances at once) and disconnected breakers in a sub panel. Despite reporting arc damage in the built-in microwave, we were told to just 'buy a countertop unit' instead of them replacing the unit. Lease & Credit Issues: They are now attempting to charge us over $4,000 for 'breaking the lease' because they ignored

Pristine Properties has been very good to an for me when I was searching for a place. I was texting the lady preferably Mrs. Elizabeth asking questions about different properties that she had available at the time tho she might not have calld me but she always replied to anything I had to ask. When I finally met her at a location I was intrested in qe walkd through she was very professional an friendly though I isn't get that place we lookd at but she suggested another place that I ended up loving an took it. I've recommended her to family an some friends. Jus want to say thanks to her for her honesty an helpn me to find a place that fitted my budget an very spacious cuz I luv space she's a good woman.

I’m not even sure where to start with this review, but I know one thing for certain: I will never rent from a property management company again. I submitted multiple maintenance requests about the sewage system because of the terrible smell. Each time, they marked the request as “completed,” yet the issue was never actually fixed. Eventually, I was even told it was now “our problem,” which is completely unacceptable. Another incident happened when I submitted a maintenance request one evening and they came out the next morning. Just five minutes before they arrived, the electricity went out in our unit. Instead of asking questions or trying to help, the staff member texted me saying, “Why don’t you have power? That’s a lease violation and you will be responsible for all bills incurred be

Worst experience renting with Pristine Properties. Rented a house that heating and cooling never worked. It would be freezing in winter and scorching in summer. And they always put our maintenance request least priority. I was pregnant so I had to get a hotel cause indoor temp so high. Eventually they even stopped answering my calls.

If you’re debating with another company with pristine choose the other company. My experience has been nothing but trouble. When it comes to trying to contact someone in the office no one answers and no one returns your call. If you’re trying to correct something they mischarged you. They are no where to be found. If money is involved you will lose your money. Left voicemails and text messages and no response. They don’t care. They just want your money not your business. Stay away from this company. Ask people who delt with them before. Look at the comments they are warnings. 2.9 rating at the time of this post. That’s for a reason.