PORTFOLIO REAL ESTATE

A warning: stay VERY far away from Joanne and this company. I was given the same advice prior to renting from her and I didn’t listen. Do yourself a favor and listen to me. Joanne is a dishonest bully that will threaten you when she is slightly inconvenienced or things don’t go her way. For example, she threatened to charge me “damages” for lost rent on a property I was in the process of moving out of all because I was not comfortable with two strangers walking through my halfway packed house. She claimed that because I didn’t let the possible future renter view the home, they might pull their application and if so, I’ll be charged for rent that would’ve been paid by the new renter AND she threatened to SUE me for not letting her and the looking renter into my home. I asked if we could sch

Joanne is a very rude person and very many people will agree. I was warned before even renting through her about her attitude and unprofessionalism but still made the mistake of following through with renting. I URGE YOU to not make the mistake of renting through her or hiring her to manage your properties unless you want to be argued with over every little thing, dead grass, and dirty/broken units. There was a huge hole in one of our doors and she said it was not going to be fixed before moving in? I’m sure she charged a previous tenant for the hole in the door, never fixed it, and pocketed the money for herself. There is MANY other issues that we had with her but far too many to list on here. If I could give negative stars I would.

I am surprised at reading some of the reviews. Portfolio Real Estate manage my property. They have been professional in their dealings and extremely responsive to my many questions as I live out of state. When the current tenant moved in they assisted me in getting the interior repainted and thoroughly cleaned, in preparation. They were very honest that it had to be cleaned up so I find it difficult to believe some of these reviews about messy properties being leased out.

Update: Portfolio knows good and well they"used to" manage if they want to call what they did that nine of my properties. Amazing how your only negative reviews you try to claim are false. Lying does not bring you more clientele. I am a homeowner and used portfolio to manage my properties in and around Moses Lake area. JoAnne from portfolio is my reason for pulling my properties from portfolio and using a different property manager in area. My properties were not kept up as stated in our agreements and contracts. New tenants arrived to find filthy house not cleaned up after previous tenants. If you are a Property owner such as myself I would look into a different property manager.

While I understand this is a rental company, with their clients and the tenants they serve, Joann is very unprofessional. She is reactive to any feedback, quick to be defensive and angry to any requests, and outright hostile when confronted with any questions or wrong doing. This company does NOT make sure their rentals are move in ready. By this I mean they do not have them cleaned or sanitized, or repainted between residents. Their response time to issues in the home are decent but often met with animosity or apathy. I would NOT recommend using them for renting your homes or to rent from. I have lived in many rental units and homes in my life, as have my parents who were the renters of this home, and not once have we ever had to ask for it to be cleaned or repainted before moving in. Bot