Old National Bank

They use to be First Midwest when they changed and became OLD National I was concerned . So many gave them a bad review not even giving them a chance. Although I wish they were still First Midwest (old people dont like change) it gave me the feeling after over 50 years of them being my bank I felt abandoned. However, with that said OLD National has worked out fine,.

I have been a customer since I was 16 (over 35 years) previously first Midwest and never had bad customer service. The last dozen times I have gone through the drive thru in St. John location I have had the most terrible service. It has been the same lady each time. I have literally been the only customer there each time and she takes forever to get my deposit then takes even longer to make the actual deposit. I have been timing it and it’s been over 14 minutes sometimes over 18 to make a deposit. Again only customer there. I’m jumping ship sad to say after all these years but that customer service with old National has been awful

As I’ve been a client at with them since they took over standard I’ve never one time had trouble getting money out my account. For some reason this lady has my ID and is still asking me questions to verify who I am. I’m tempted to close my accounts but all the other branches have been welcoming and very nice. I’ll never stop at this branch again. Been in the drive through for 15 minutes just waiting to get what’s rightfully mine. Her attitude is trash. Her name is Mya .

If I could leave zero stars I would. Nothing but problems. Thought maybe it would get better after the buy out transition. It did not. My wife tried to withdrawal 6100 dollars from her account and was treated like a criminal. They told her they did not have the money at first. Which was suspicious being I have withdrew 10000 not long ago from the Crete location and 6500 last week in Orland Park. Then Michelle the branch manager called my wife into the office with another employee and would not allow me to come in the office. They asked her if she really had a insurance payment deposited into that account. Unbelievable! I closed my business account and my Wife and I went to the Merrillville branch to close her account also. Dion Cranfield at the Merrillville branch was very polite and h

We are very disappointed with the service we received recently at this location. My husband called a banker and was told that her emails were “exploding” and she asked if she could call him back. She never did, even though he called her back and left a message! That was two days ago. How unprofessional!! Needless to say, we went to another bank.