Old National Bank

I missed getting my $650 reward for ONB new customers by 3 days. ONB needs to allow 90 days for the switch instead of only 60. This is what other banks allow. I started a new account in order to take advantage of their $650 new customer reward. I started it ion August 1st to give Social Security and my pension the maximum time to change over to this new bank account. Pension switched over quickly. But SSA is known to be slow to switch, and they did not switch over my direct deposit until Oct 3rd - three days after ONB's cutoff time. I went into the branch to appeal but was told "There are strictly no exceptions". Meanwhile my balance has grown to >$14,000 and I will be moving it out soon. 13Feb2026 UPDATE: I submitted my story to ONB Complaint Department, and upon their review they gav

These guys are literally the best out there. They are experienced, competent, professional and compassionate. I intentionally always walk in to the bank because my bankers actually really care about me as a person. They handle both my business and personal accounts with equal ease and efficiency. You really can't do any better!

After months of extremely bad customers service, having employees constantly say that "I can't do that, but so and so can.... but she is gone/busy/away/sleeping/dead...", and 'bank policy' change depending on the person working, I closed all of my accounts. Just stay away, they are a mess.

The staff and service at ONB have been wonderful. I have been a customer for 2 years and they are always ready and able to help with whatever I have needed.

Customer service is lacking. Total robot mode.