Oak Trust Properties

I own Southern Roofing and work with many property management companies and have nothing but good things to say about Oak Trust Properties. When you call Pedro often picks up and is very kind, welcoming, and insightful. I would highly recommend working with their team.

My roommates and I were unexpectedly given a 30 day notice to vacate for the house we were renting on a Monday. That night we identified a house managed by Oak Trust Properties that fit our needs and budget. Within a day of completing their application process, Pedro got in touch with us to set up a showing of the house, and let us know more about the process. By Thursday of the same week, we had been approved, and were setting up our move in date. Oak Trust Properties made our stressful situation so much easier to get through with their quick and professional service.

Oak Trust is, without question, the most incompetent property management company we have ever dealt with. While we were living out of the country, a tree fell onto our home. Oak Trust was notified. They failed to follow up, failed to manage the situation, and failed to protect the property. As a direct result of their inaction, our home was left exposed to rain and the elements for months, causing significant damage that ultimately cost us thousands of dollars in repairs. This is the most basic responsibility of a property manager, and they utterly failed. What makes this worse is the complete lack of accountability. Oak Trust does nothing but pass the buck. No one takes ownership. No one follows through. Communication is nonexistent, and it’s painfully clear that no one internally talks

If I could leave negative stars, I would. Do not rent from this property management company—no matter how much you love the property. For nearly two years, we have been dealing with severe health issues caused by black mold in our unit, and despite repeated requests, nothing has been done to resolve it. Instead of taking appropriate action, they obtained four separate “second opinions”—yet still failed to address the issue. Meanwhile, our health has continued to decline, leaving us with no choice but to pursue legal action. To make matters worse, when we requested a simple call back from Amber or a manager six times in the past two months, we were completely ignored. However, the moment we mentioned the potential of legal action, we were immediately told that all communication must go th

Extremely unprofessional and dishonest company stay far away! Oak Trust Properties has been the most unprofessional company we’ve ever dealt with in owning a rental property in Charleston. Every time you try to call, you’re told the property manager is “in a meeting” and to make matters worse, they don’t even have a proper phone system that allows transfers. You’re left sitting on one line with no help and no answers. We sent multiple emails to staff and even the owners with no response. The lack of follow-through and communication is beyond frustrating, especially when all we wanted were basic updates on our tenant and lease renewal. The final straw was when they tried to charge us for a lease renewal they never completed then claimed they did! Absolutely unacceptable. Dishonest, unrel