NES | National Exemption Service

Horrible with sending you bill!!!!! I haven’t gotten a bill in 2 months, I’ve constantly called to complain, but it’s the same person who answers the calls and does absolutely NOTHING to solve the issues, he is really good in giving you an attitude though, for calling and asking about why you have not received your monthly bill. Payments are due on the 1st of the month and in months before, I wouldn’t even get my bill until after the 1st of the month, now I just don’t receive my bill at all. That’s how they solve the issue, they quit sending you your bill, PERIOD!!

I don’t know why the transmitter could never be fixed. They gave me 0 usage bills with the $14.99 minimum charges for a few months and a hefty accumulated bill later instead of a tier billing. Only after I have called and emailed them multiple times , they started to review the bill and adjusted a bit. It took them forever to fix a problem and it occurs again ! I don’t know why it is so difficult for them to have things done and be accountable. I have the emailed the CEO but the management is very slow to respond and fix the issue.

The company bills are too high and keep getting higher even though my usage is not changing. My bill jumped 70 dollars in one month. I have a one bedroom apartment and live alone and the bill was 173 dollars which is more than my light bill. When I reached out for a meter read they refused due to I pay through my apartments and the usage is split up with other apartments in my building. Was just told to reach out to my apartments which I already did. Was not given any solutions to help with the high cost. If I could give lower than one star I would have

An absolute pleasure to be working with the teams over at NES. While helping with 4 of our major residential properties. NES makes it very easy for us to get these water bills out and our billing coordinators and account managers are always incredibly responsive!

I just wanted to drop in to say that Kevin Healy is quite the professional at NES. He is extremely responsive and is always diligent about helping others. It doesn't matter the question or time, he is always there to support wherever he can. Please be sure to recognize him on any level possible.