Neighborhood Property Management

This hoa has a contract with a south florida parking compay aka scammers. Towing cars as they pleased. Instructions never cleared. They want you to assume you know everything cause you live here, but even themselves cant answer questions. The “instructions” allow you to register the car so they can track when to come tow the car. One has info and the other one does not. There is no instructions if parking is needed longer than 7 days as my car is in the bodyshop. They do not give a warning, and the app itself does not give you a warning that you exceeded the days. This is a practice only scammers do.

I’ve had a great experience with NPM at Gallowood Condominium. As an apartment owner their team has been professional, responsive, and always willing to help. Maintenance requests are handled quickly, and the property is well cared for. I really appreciate their dedication to keeping the community a comfortable and pleasant place to live.

I have experienced consistently poor customer service from Paola Amador. She rarely responds to emails or calls in a timely manner, often taking several days to reply. On multiple occasions, she has instructed me to come in on a specific date to pick something up, only to inform me upon arrival that it would be available the following day—or even the following week. The lack of communication and follow-through has been extremely frustrating and unprofessional. I strongly recommend that others exercise caution when dealing with this individual or department, as the customer service has been disappointing and unreliable.

I rented in the community Villa Viscaya for 1 year and moved out August 31, 2025. The association is very strict it has it’s pros and cons. Leaving the property and retrieving the security deposit process is a BIG FAT MESS!! No Organization, Professionalism, or Warnings before hand. 45 days after leaving the property you should receive your security deposit. As the document they state it in BOLD. My husband was supposed to pick it up on October 15, 2025. Mind you that’s the 45 days time stamp, to then be pushed to Friday 17th confirmed by email (Paola Amador) the manager for Villa Viscaya. Then for Friday to come and NOTHING!!! PUSHED FURTHER, Monday to Tuesday. After she confirmed it’ll be done THAT FRIDAY through email. They’re so responsible and precise to become part of the community,

If I could leave zero stars I would. Dealing with this property management company has been nothing short of a nightmare. They are completely unprofessional and consistently fail to respond to phone calls or emails. Trying to get even the simplest issue addressed feels like shouting into a void — no one answers, no one follows up, and nothing gets resolved. To make matters worse, in the community I lived in (have since moved because I couldn’t deal with this company anymore) they’ve made a habit of towing residents' cars in the middle of the night without any prior warning or communication. My guests car have been towed on multiple occasions, even though they were parked within the formal visiting hours. This isn’t just inconvenient — it’s predatory and unacceptable. Instead of managing th