Metro Realty

Avoid Metro Realty at all costs. I lived three years in a Metro Realty managed apartment in downtown Austin. While living there they were highly unprofessional and not responsive. E.g. it took over a year to get them to fix a door which I communicated was broken since I moved into the apartment. But the worst came when they dealt with my security deposit after moving out. There was absolutely no transparency and countless delays in the process. To my remarkable surprise, when I received the check (of course well after the 30 days window which was in the contract) only half of my security deposit was sent back to me, providing no real justification for the cut. Life is a beautiful thing, but dealing with Metro Realty absolutely makes it worse!

Honestly, avoid these guys. We rent an apartment from them for one year. Everything went pretty well for the first two month. But after that, you understand what a big mistake it is. Not responsive for what they were saying at first and being rude. Your apartment will be the place of realtors for the next year every couple of days even during pandemic since you don’t want to extend the contract. At the end, they will deduct at least half of the deposit for stupid reasons and you can not do anything.

If you were to ask me what one of the worst realtors in West Campus was, it'd be this group. My first mistake was allowing myself to be talked into signing with them, and I was suspicious at first because the realtor we talked to was ridiculously pushy about getting us to sign early. He said things along the lines of 'I only chose to let you see 'cuz you said you would sign' and complained when we didn't sign on the spot for any of the three places he showed us. Next, they were terrible when it came to answering work orders, and when my suitemate's toilet broke, someone came in to look at it, give it a sniff, and left. This is just one example, but the most egregious came after the Texas winter freeze, whereby rather than address ANY of the work orders that people placed, they just wrote

I’ve lived at one of their property for seven month and sent around 10 emails before Metro Realty FINALLY got my full name spelled correctly and updated my contact information. We had problems with our A/C in September and it took them a month to fix it. We live in the top floor, and our rooms were like ovens and our beds were like grills. It was entirely uninhabitable yet they made no compensation. The courtyard accumulated rainwater and fostered colonies of mosquitoes in summer. The roof leaked water. The frame of the front door of our unit was broken. Me had rat problem and flea problem. Our water heater broke for a month. We’ve sent numerous maintenance request, most of the time they ignored our email or hang up on our phone calls.

Please do not use Metro Realty. The staff is incredibly rude, you will get different information every time depending on who you speak with, maintenance requests are not completed or take months to do so. All the positive reviews on here are either 1) from complex/unit owners who do benefit from Metro realty, as they do a great job in never fixing anything and taking as much of your renter's money as possible 2)Renters who unfortunately have been tricked by Metro's hospitality/customer service just so that you can sign the lease. The worst part is, Metro owns many units/complexes so if you don't lease from them, another poor UT student will, and Metro can be as rude and inconsistent as they want to because no one is going to stop them.