Longbridge Financial, LLC - Carol Miller - Reverse Mortgages

My wife and I had a terrific experience with Carrol Miller of Longbridge. Carrol is extremely knowledgeable and detail oriented. As a retired banker of some 40+ years, I had a lot of questions. Carol is the consummate professional with great customer service skills. Her product knowledge, follow-up and coordination with loan processing, underwriting and closing departments, made what could have been a complicated process, go very smoothly. If your looking for a Reverse Mortgage, I would highly recommend both Carol and Longbridge Financial.

Carol was recommended by a family financial advisor as someone to contact regarding a reverse mortgage for my senior aunt. I quickly learned why ... Carol worked with my very apprehensive aunt by successfully in explaining how this product works in terms that my aunt would understand and insuring her that she still retains ownership in her home while tapping into its equity only as needed. Carol is a very seasoned individual who has demonstrated an ability to drive through both the financial as well as emotional issues that are common with delivering such a product. We'd do it again in a heartbeat!

Carol did an excellent job explaining the benefits and process of a reverse mortgage. She answered all our questions and put our concerns to rest. Carol is sincere and personable, which helps clients feel comfortable about such a huge decision.

Seniors Beware! Don't walk, Run! In an initial inquiry into options, including a reverse mortgage, Ms. Miller was highly aggressive, displaying car dealership tactics and questionable ethics. She has no office and wanted immediately to come to my home for an "informal appraisal," despite the fact that a professional appraiser would need to come out later on in the process! Before answering any of my questions or examining any other options besides a reverse mortgage, she immediately launched into the process, pulling my credit report WITHOUT my consent! She also tried to "rush" the initial inquiry by creating time-pressured rates that would or had allegedly already expired, as well as setting up appointments for next steps without explaining what to expect and before I was even ready! She

Carol was exactly who I needed to help me navigate the reverse mortgage process! She was extremely professional but also very personable. She turned what I thought was going to be a daunting procedure into a painless experience. She was always quick to return my calls and texts & answer any questions. I am just so happy to have called Carol