Laurel West End

I haven't even moved in yet, but I feel like the property is engaged with residents and truly cares. Communication, responsiveness, and efforts to meet my specific needs has been great. I don't like leaving public reviews, but I am motivated to do so in this instance. I am making a long distance move, and that compounds the stress of what is already a major life change. Kathy has made me feel like I am her priority even though I gather, with two buildings, she has her hands plenty full. I am grateful. Looking forward to finalizing things and becoming a resident.

After selling our home and while looking for our next home, we had the extreme pleasure of staying in the Laurel West End community. The apartment was very spacious, well laid out and quiet. The neighbors were all very friendly and looked out for each other. The facilities (pool, exercise room and club room) were all well maintained and clean. We enjoyed relaxing on the balcony and looked forward to the monthly Happy Hour! The Staff was always friendly, helpful and responsive to our requests for maintenance and guidance. The location is perfectly situated close to shopping, restaurants, movie theaters and walking paths. We loved it and would have stayed if we hadn’t previously set a goal to find a townhouse closer to our family! Highly Recommended!

Overly priced, charges for every utility. Rent seems reasonable until your charged for water, sewer, and trash. This price fluctuates every month so expect to pay an extra $80-$100/month on top of rest costs. Underground parking will run you an extra $75/month or you can park outside for free where your car can get broken into. This place does nothing regarding that. Doesn't care about its residents or their safety. Washers/dryers constantly breaking or smoking so the fire department has to be called at least once a month prompting everyone to stand outside in the cold for 20-30 minutes. Not worth the price to be here.

Our requests were attended to immediately. John's attitude is so positive. He cares about us. So very nice.

Disappointed in management team responsiveness and respect for tenant's time. Lack of empathy to tenant. Horrible interpersonal skills and unfriendly office staff by never saying thank you or sorry about anything. Had stroke and was out of building two months and not a single call, card or any communication. The carpet in common area is dirty and worn. Elevator consistently dirty. Can’t get anyone to ever answer office phone. Post fees and can’t explain them after multiple requests. Two tenant systems that fees never match and get posted late to pay by first of month. Would not recommend Laurel! 10 year tenant and nobody cares. What use to be a great community is gone!