John Milano, Assistant Vice President, Genesee Regional Bank (GRB Mortgage) Rochester, NY 14618

Excellent Service. Refinanced my home and it was a very smooth transaction.

Working with GRB was a fantastic experience. Steve G. was incredibly responsive to all of my questions and concerns, making the entire mortgage process smooth and easy to navigate.

As a first time investor I needed ALOT of questions answered plus sensible advice and GRB delivered! From start to finish I was heard, kept informed, and had any issues promptly resolved. Every one I interacted with was patient and generous with their time.Whether it was through emails or calls, I was responded to in a timely manner and had my concerns addressed. Overall it was a truly excellent experience, made better by the ease of uploading most documents to the app plus e-signing, and having such a knowledgeable team working with me. I can not recommend them enough!!!

So, John and his team were referred to me by my realtor, I was buying my house from California- this team was AMAZING! From 3000 miles away they kept the process on track, running smoothly and without a hitch. They managed to keep me calm, when I was nervous about how the whole thing was going. Communication = Flawless. Document control = first rate. App = seamless.I could not imagine this going any better- a new state (different rules), VA loan, competitive rates and a dedicated team. No better team in the Rochester Area! Definitely recommend them.

Stephen, John and the whole team at GRB made my first home-buying experience a painless one! They were a great help - connecting me with right people to complete my purchase and doing it all with great care to attention. Highly recommend!