Isabella

I have lived there for a year and I see that they have neglected all the apartments quite a bit. Currently we have a cockroach infestation and I send emails and they don't answer me. I call and they cut off my calls. Please, if they don't do anything, I will have to complain to the state. The rent is expensive. Every year they keep raising it and when you ask them for something, they take up to 4 weeks to resolve it.

Stay away. UIP, the property management company, has zero interest in fulfilling the basic duties of a landlord. From ignoring maintenance requests and emails to actually hanging up the phone on us mid-conversation, UIP has made living in the Isabella an incredibly frustrating experience. Why you should avoid the Isabella: 1. We currently have a cockroach infestation, and UIP’s approach to pest control has been completely inadequate. UIP will maybe send over an exterminator who then won’t do anything to actually address the infestation, but they say that they’re trying their best to solve the problem. 2. The trash area is also a huge issue. The single dumpster for the entire apartment is not sufficient, so tenants are forced to just leave their trash bags out in the open which attracts

As a First-timer renter, I was a little scare of the application process and and have to sign a lease agreement for 13-months. I had such a fabulous experience with UIP. Edwin (the customer-service agent) was very patient, always available for some of my silly questions and detailed 'explaining DC rent control regulations. Building is very nice and clean.

DO NOT LIVE HERE. There are plenty of apartment buildings in DC managed by professional, competent property management companies. This is not one of those buildings. UIP is, quite frankly, the worst of the worst. Their incredible lack of professionalism and disorganization is unmatched. Property managers of varying levels of competence rotate frequently. We dealt with six in the time we were there. One particularly incompetent property manager didn't renew our lease for three months. Yes, three MONTHS. For no other reason than he was profoundly disorganized and didn't process the agreement after we completed it despite weekly, then daily follow ups. In our two years of living in the Isabella, every request or question that did not involve maintenance (they contract w/ a 3rd party company

I applied, paid the $65 application fee and a $150 “reservation fee” that I was told was refundable. On the day of my tour, the agent was almost 2 hours late and then didn’t have keys to the unit. The entire tour was about 4 hours. Then I was told that the company was waiting for my background check to be approved. After a day I emailed to inquire about my application status. No response. I called and emailed multiple times to no avail. Then after of week of radio silence I get a response that I was approved. By that point I had already went with another complex. The leasing agent then told me that I would not receive a refund for my reservation fee despite being ignored by the staff for a week. I was really disappointed. The unit is lovely but the entire ordeal with disappointing and extr