Impression Homes

Here’s a polished version of your review for Eric: ⸻ ⭐️⭐️⭐️⭐️⭐️ Eric with Impression Homes in Balch Springs is truly exceptional! He went above and beyond to help my client—not only explaining all of the options Impression Homes offers but also taking the time and patience to answer every single question. He guided her through the process, showing her different options and making sure she felt confident in choosing the best home with the best rate for her. It’s rare to find a new home builder agent who is this knowledgeable, patient, and dedicated. If you’re looking for a new home, go see Eric at Impression Homes—he will take amazing care of you!

I had a home built that is shifting really bad the doors want close my slab is cracking and I have a Crack from my roof to the slab that you can put your finger in and they are calling this normal. I had another company inspect the foundation and it has moved 3" and Impression Homes sent there people out and they are trying to avoid fixing my slab. They are very unconcerned with my problem. My walls inside and out are cracking and the are saying it's normal even with my tile cracking on my floors. I'm going to have to get a lawyer to handle this problem. I wish I could put the pictures on here because they are very bad.

From the minute my family and I walked into the model home Carolyne was professional, sweet, genuine, and ready to do what was needed to make a deal. She really left a mark. We went, had lunch, and couldn't get these homes out of our mind. Although we are not ready to purchase yet due to family obligations, we are excited to have found a great option for our new home!

First off just let me say that we do love our home!! We just had a few bad experiences with some of the staff. The salespeople are, well, sales people. Get EVERYTHING in writing ahead of time!!! Salespeople do lie and this was no different. I would never buy a home from this person again and would never recommend anyone else do either without FULLY warning them first!! Other than that, the home sells itself! We went through the entire process from start to finish, got pretty much everything we wanted. We came out 2-3 times a week and everything went smooth. Normal issues at closing and during the walk through. We did miss a few things but that's on me and they were small things that I can take care of. We did a home inspection at the 1 year mark which told us everything we already knew. B

Update 9-4-25: They say that they apologize then claim their warranty has guidelines, the trees were dead when they were planted and it was noted on our walk-thru. The excuse was that the landscape company that they hire doesn't guarantee the trees that means they can plant dead trees and have no responsibility. I'm not surprised they don't have a solid 1-Star review rating. They are absolutely unprofessional and deceiving. We bought my mother a home in The Villas in Redden Farms and they did not do a proper finish grade and planted (2) trees that died quickly then claimed that they don't guarantee the trees or landscaping. Mind you, we told the Construction Foreman that they were dead when they planted them. We now have to replace (2) trees or get fined by the HOA. This is a crooked way