Herbert Funeral Home PC

My mother passed in Oct. of 2021. This funeral home was chosen by her husband as the funeral home. Its now Dec. 1st and I still have yet to recieve her remains. Paul is very inconsiderate and lacks the compassion needed for this line of work. From being told I did not need to see my mother, once I flew in 24 hrs after her passing, to comments about "why does it matter" to a change in his story every single time you speak with him. I did not choose this funeral home for my mother, nor would I recomendarion anyone use this service for their family pet. My mother deserved so much more respect and Paul doesn't have the capacity to provide an ounce of respect to the dead nor an ounce of compassion to grieving family. I am only giving a one star because it requires you to give at least a one

Extremely poor customer service. Very rude receptionist. Trying to take advantage of a grieving family. I always held this business in very high regards until actually having them take care of my mother-in-law's funeral. Highly unprofessional business - should be avoided.

We were lucky enough to work with Jen and she took such great care of our family from start to finish. You were so appreciated in a time of need <3

I gave you 1 star because I have had to wait for your web page to update for obituary. It appears after the memorial. Especially when friends live out if Manistee. Four times this year 2017 already

Friendly considerate people in difficult times.