Gates at Summerville

This place has clean up it act. I apply last summer and tour a unit. I was like nope not for me. As I was looking again the past summer another property suggest there again because a new manager was there and she said that lady was nice but does not sugar coat how things are to be done. She holds ppl accountable. So I was like OK I’ll give it another shot. To my surprise, the apartments are 10 times better and that lady in the Office does hold people accountable for their stuff. Yes, some of the breezeways are dirty, but that’s going to happen when you have multiple families living in a building. But nothing that would stop me from renting. If you can’t get them on the phone if you’re emailing them, they are quick to respond. I’ve been in the office three times and each time they are helpi

The office staff was helpful. They helpedme with my application because I was having trouble getting it to work the phone.Tatyane sat with me and help get through the whole things. The tour she took me on was good. I didn’t even have an appointment she asked if I would like to see a unit. The other ladies were nice and kept checking on us.

Kathy, the rental office manager, has behaved in a spiteful and unprofessional manner. After she threatened to terminate my lease, I am now afraid to submit maintenance requests. This has created a hostile and intimidating environment and prevents tenants from safely reporting needed repairs. I’m sure I’ll have a email with “new fees” for something or her threatening me once again to terminate my lease as if housing isn’t hard enough to find as it is. The gates needs to address this issue and hire new management ASAP. Kathy makes living at the gates of Summerville hard and like you’re walking on eggshells. If i could give 0 stars I absolutely would

There has been an ongoing issue with black mold in my unit, which is extremely concerning from a health and safety standpoint. Despite reporting it, the response from maintenance and management has been delayed and inadequate. Mold requires proper remediation, not temporary fixes. In addition, the office staff has been difficult to work with. Communication is inconsistent, and concerns do not seem to be taken seriously. Tenant safety should be a top priority, but that has not been my experience here. Not the mention Kathy the office manager is completely rude she’s more focused on talking to her husband on the phone about there bounce house business and “stepping out for a smoke” more than her actual tenants. actions needs to be taken new management needs to step in or this place is askin

Ms Cathy is working hard to change things here with solid results. She added a basketball court for the children, she opened the pool area after being down a whole summer. When she came she fix all the gym equipment. She is understanding and very easy to talk to. Thank you Ms. Cathy for your help.