FREEDOM MORTGAGE

I wish I could give them 0 stars. Delayed the closing date of my house 3 times because they failed to contact the buyer, tried increasing my mortgage after they bought out the last mortgage company and failing to transfer my tax exemption, the assumption team is absolutely clueless and my loan officer Sean Robbins an absolute joke of a customer service professional. Freedom mortgage, YOU ABSOLUTE SUCK

This is one of the worst and most unprofessional companies I have ever worked with. I did not choose this lender, they bought out my mortgage. During this time, they exercised deceitful practices that increase my monthly payment. When I struggled to make it they began telling me they were foreclose on me even though I was only 15 days late. They are proud of their low score rating. Remember, they have been sued in the past and changed nothing about their practices. Avoid them at all costs. If they buy out your mortgage - refinance immediately with another company or else they will try to trap you into staying with them.

This company requested a certificate of insurance for flood insurance. I had my insurance company send it to them twice. I sent it once. I continue to get text messages, phone calls, emails, and letters, stating that I had not responded. I then called them and was on hold for 2 1/2 hours waiting for someone to pick up and they never did. I left my name and phone number and was told someone would call me back. It's now a week later and still no callback. So, I called regular customer service and the gentleman told me that they're dealing with Hundreds of thousands of customers, so don't expect a call back. I can't think of a company ever that gave me worse customer service.

I didn't have problem with the mortgage. But the customer service is horrible; the insurance department, some guy Robert; and the escrow department are complete incompetents; ignorant and inefficient. They have MY MONEY in escrow for insurance overpayment and the don't want to return. You can spend hour talking to to 8 different people and nobody know anything.

Man, I am still in the middle of a refinance that’s taking more than half a year. Never have I dealt with more difficulties with a company. Can’t remember if Sprint or Freedom has caused more issues for me, honestly. Communication has been terrible, mistakes have surpassed anything professional or acceptable, and here I am more than six months later still not closing because of all the mistakes. This is true, however; the reps and advocates are mostly very friendly and that’s appreciated. But friendliness does not close this loan so it’s not enough. I don’t usually leave reviews but I can’t believe this is actually happening. Who knows, maybe things will go better for you?? ;)