Foster-Premier Inc

Had an issue with my elderly mother’s townhouse garage having flooding while she was on vacation. Called her homeowners association manager Patrice Willoughby and she literally saved me! Her response was incredibly quick, had the proper person to address the scenario within an hour, she followed up with me, cared about making sure everything was taken care of, etc. She saved my mom from thousands of dollars in damage and also made sure the community and other residents were safe. She was super caring and I’m beyond grateful to Patrice for everything she did. True professional and an immensely wonderful person.

Geanine went above and beyond to help me obtain all the required documents for my property closing in a very short time. She was extremely responsive, proactive, and made sure everything was handled quickly and smoothly. It was truly a pleasure working with her, and I really appreciate her dedication and support throughout the process.

I’d leave 0 stars if I could. I had the unfortunate experience of dealing with Gina Oleskiewicz after my holiday inflatable power cord was cut and my extension cord disappeared conveniently after the landscaping company they employ had done a half assed job of removing the snow. Instead of showing any professionalism, Gina jumped straight into defending herself and the landscapers. Customer service is clearly not a high priority for Gina. The lack of accountability and empathy is disappointing. The power cord/inflatable was as she put it “an adequate distance” from the driveway and yet the cord was cut. Have had the same holiday setup for 15 years with 0 issues until this past weekend. I recommend never using this company

Over the past year, the level of services provided by the HOA has significantly declined. During the summer months, the HOA failed to cut or maintain the grass in my area. I contacted the HOA by email regarding this issue, and my concerns were dismissed without corrective action. Most recently, a serious safety incident occurred due to continued negligence. While taking out the trash, my girlfriend slipped and fell because of a large ice formation directly outside my garage. This area was not cleared, salted, or treated, despite being a common area under HOA maintenance responsibility.

Talloaks in Elgin they didn’t send snow cleaner to clean walk way and around area and salt is not there also. Very bad service from you guys.