FirstService Residential Buckhead

David Unruh, the property manager at Mathieson Exchange Lofts, and his colleague Adriaona Vassar are both exceptional. From our very first interaction, they’ve been incredibly friendly, helpful, and quick to answer every question. David personally took the time to walk me through the Reserve Study over the phone and thoroughly addressed each concern I had about the building. Adriaona also went above and beyond by sending detailed photos and making it clear she was available to help or show me around anytime. As a real estate agent, I’ve worked with many property management teams, and this has been by far the best experience I’ve ever had. I firmly believe in recognizing excellence when I see it, thank you both for setting the standard.

A big THANK YOU to the team at One Museum Place for helping to make my family’s time there so comfortable and enjoyable. Josh Laskowski leads a team of “can do” members (Toyin Coker, Aaron Chinga, Jasmine Rolle, Maria Robinson, Robert Bowman, Ross Huckaby, Jenny Suarez and Scott Atkinson) who graciously and efficiently tend to residents’ needs. They truly are exceptional!

We submitted a request for approval to construct a fence on our property in Twin Lake, but we have not received a response to date. In addition, in December 2025, we submitted a late fee waiver request for a charge that we believe was applied in error, and we still have not received any communication regarding its status. Our request has experienced delays, and the lack of response has caused stress and frustration. The response time from the management team has been slower than expected. We hope the administration will provide a clear decision in a timely manner, as homeowners rely on prompt communication for approvals and billing matters.

This company operates in a way that I can only describe as extremely disorganized and, at times, irresponsible. Recently, I had an issue where something important of mine was given to the building’s resident manager. When I tried to follow up, I discovered that the management office didn’t even have a working way to contact this person. For a professional property management company, that is baffling. I find myself wondering: if something this basic isn’t handled properly, what else might not be? The experience left me questioning how such a company can function reliably. Overall, the way they operate feels very strange, and my confidence in their professionalism has been shaken.

Ruth Banford works tirelessly for the community she serves. It is always a pleasure to work with her. She is extremely responsive and cares deeply to deliver the best service. Highly recommend.