FirstKey Homes - Market Support Center

First Key Property Management (FKPM) in particular 77 turnrow ct. The stairs are also never fixed and they fall if you step wrong on it. is an unprofessional and irresponsible organization. I had an extremely negative experience renting with this organization. I had multiple problems with my rental property, including a month without heat and inadequate cooling in the summer. In response to these issues, FKPM failed to address them in a timely manner and showed a disregard for my comfort and safety. Despite my efforts to communicate with FKPM, they did not provide necessary repairs or accept alternative solutions. Overall, I would strongly advise against renting with FKPM, as they do not meet basic expectations of professionalism or customer service. We never had heat when it was coldest n

I am writing to inquire about the process for transferring my lease and to provide some feedback regarding my recent experience as a long-term tenant. As a resident with First Key for the past five years, I am now exploring options for a lease transfer. I have attempted to view available properties through the First Key rental application platform, but I have encountered a significant issue. My account appears to be 'paused,' which is preventing me from accessing and viewing any listings. Could you please provide guidance on how a current tenant can properly view properties for a lease transfer, and specifically, how this technical issue with my account can be resolved? Furthermore, I would like to share some observations regarding the customer service experience during this transition p

Bri Smith is an exceptional property manager who truly goes above and beyond. From the very beginning, she has been professional, responsive, and incredibly attentive to every detail. Communication is always clear and timely, and she handles concerns quickly and efficiently. What really stands out is her dedication to making sure tenants feel heard and supported. She maintains the property with care, ensures issues are resolved promptly, and creates a positive living experience overall. Her organization, reliability, and strong leadership skills make a noticeable difference. It’s rare to find someone who balances professionalism with genuine care, but Bri does exactly that. I highly recommend her to anyone looking for a property manager who is dependable, proactive, and committed to exce

I had a great experience speaking with Bri Smith by phone about my approval on moving forward on a FirstKey Home. Bri was friendly, professional, and very knowledgeable. She walked me through the next steps clearly, answered all of my questions, and made sure I understood what to expect going forward. Her communication was excellent, and she made the entire conversation feel easy and stress-free. I truly appreciated Bri’s support and customer service, and she made me feel confident about moving forward with FirstKey Homes.

I’ve had an apartment for two years and thanks to the wonderful representative SOUMENDU , I officially signed my lease for a beautiful two story home. This kind person went above and beyond and out his way to do all that was needed and helping me get this home. He went out his way to give me a call right before he got off his Shift to tell me what was needed to help me get connected to the right people. I wanna give a special thanks to him that with his help I now have a beautiful home for me and my children too grow up and create memories and I will always remember him and if he sees this thank you thank you thank you tremendously .