EGL Properties, Inc.

I hired EGL after dealing with a property management company that was constantly reactive. EGL’s approach has been proactive and structured. Michelle set expectations clearly upfront and explained what the first 30 days would look like. Once they took over, they reviewed the property, identified a few preventative maintenance items, and helped me prioritize what mattered most. When a tenant repair request came in, Eduardo handled it quickly and I received an update with the resolution. This is the first time I feel like my property manager is protecting the long-term value of my home.

I’ve had less tenant turnover and fewer surprises since switching to them. Charlie helped me set a rental rate that made sense for the market and my goals, and then executed quickly. When a maintenance issue popped up that could have escalated, Eduardo handled it early and prevented a bigger problem. I feel like EGL is genuinely working to protect my investment.

I’ve reached out a couple times with questions about rent payment timing and how the portal reflects balances and Jonathan helped clarify everything. Maintenance has also been reasonable. When my kitchen light fixture stopped working, I submitted a request and they scheduled someone out. It wasn’t a major emergency, but it was handled without me having to follow up repeatedly.

EGL Properties handled my move-out process better than I expected. I was nervous because I’ve had bad experiences in the past with vague move-out expectations. EGL provided clear instructions ahead of time and the checklist made it easy to understand what needed to be cleaned and what counted as damage vs normal wear. I had a couple questions during move-out and Leticia answered quickly and clearly.

We had legacy issues: late payers, sloppy records, and inconsistent vendors. EGL reset expectations, enforced the lease consistently, and cleaned up accounting. Now collections are steady, and tenant satisfaction is up. I finally have predictable operations.