Dream Finders Homes - Raleigh

I’m specifically reviewing the Warranty Department experience, and it has been excellent. Dennis Phillips has been punctual, extremely responsive, and very thorough. He asked detailed questions, stayed on top of communication, and actively drove every item our inspector identified through to completion. It never felt like anything was ignored or delayed—Dennis consistently followed up and made sure each issue was addressed the right way. Overall, we’re very happy with the home and the warranty process. We did have a few hiccups early on in the broader build process, but those were unrelated to warranty. The warranty department, and Dennis in particular, has been a standout.

Toby's dedication and keen attention to detail were instrumental in handling our warranty claims. He went above and beyond to address specific concerns, proactively reaching out to the appropriate vendors to ensure timely resolutions. He was also understanding and did not brush our concerns under the rug. Thanks!

I had a serious issue with the distribution of air throughout my house that was leaving two rooms upstairs and one down way too hot in the summer and colder in the winter. I figured that's just how it is but my home was under warranty with Dream Builders so I gave them a call. They put me in touch with the warranty manager Toby. My warranty was like within *days* of expiring but he treated me and the situation like my house had been built yesterday. The guys come out from Carolina Air with a full array of modern HVAC diagnostic equipment and went to work. They were super professional guys and even better answered all my questions about the ins and outs of pressure balancing, filter use, things unique to heat pumps, etc. They were here for half a day to get the job done right and my house f

I have been pleasantly surprised at DREAMFINDERS quick response each time I requested urgent repair under their warranty program. The team responded the same morning and issued orders for the repairs immediately. Toby has been very helpful and supper efficient. Cannot thank you enough. Monique

Dennis recently had an item covered which technically did not fall under warranty and was missed on final walkthrough before closing. Appreciate the help.