Directors Mortgage

The Rewards program is a ridiculous mess and no one wants to help solve any problems. Emails, calls, no one responds and a lot of us are owed money--it's been a year and they still have it sorted it out. Didn't want to post a bad review, would've rather dealt with it, but I'm not feeling like there's any other choice. Do not sign up for the rewards program

We worked with Maurice Grant. As business owners, our finances are a bit complex. We were actually turned down before reaching out to Directors. Maurice was terrific at thinking outside the box & he got us into a great loan with a low rate. 5 stars!

Gary and his team are amazing. This is our second time working with Directors Mortgage and they brought the same attention to detail and consistent communication as the first time we used them. I recommend Gary to everyone I know.

This review is overdue!! My husband and I worked with Gary and others at Directors Mortgage and had the smoothest experience! Even with all the paperwork and number crunching, they made the process easy to understand, were very communicative and supportive, and worked with us to help us secure our first home. They provide a rewards account as well, so we earn extra money each month that we can apply to our mortgage payments! Gary is super thoughtful and has sent us cards and other things to congratulate us on our home purchase. I cannot recommend them more highly!

I would like to bring to light very poor customer service my family just experienced due to someone named Sophie Pace. We have not received any correspondence from Direct rewards in over a year. This led to our account being short funds and being late on a mortgage payment. We also received no correspondence regarding this issue. It took us 3 days to even get in touch with a human being to attempt to clarify and understand what changes had been made to our account. I am here to tell you that our research discovered these changes on Reddit of all places. How unprofessional is this? Absolutely unacceptable. The icing on the cake regarding this matter is that once we were able to get a human on the phone, This Sophie claimed absolute ignorance and became threatening to my wife. She stat