Columbia Bank

waited on hold with the mortgage department for a "10 minute" , starting at 4:15, P.M. waited for over half an hour, called my local branch 5 times and requested a call back at 430. No one answered at all or called back. Very disappointed, had questions that needed answered and had zero representation from my branch locally or not. I would give zero stars of that was an option. This is not the first time I've tried to contact them by phone to get no response.

My 82 yr old mom had a month to month withdrawal with Straight talk phone service which is now Verizon. Her phone quit working and when we called we couldn’t access the account because of a 4 digit pin that was never in existence. It’s only a Verizon thing not a straight talk. Straight talk told us to cancel the card as they couldn’t stop the auto draw. So we canceled the card to have Umpqua give them the money anyway. They have taken the charge out twice and also gave straight talk her NEW debit card number. I even turned it into the fraud department to get denied. The reason they keep drawing is because Visa has a deal with most major merchants that they will continue to pay them even with the canceled card. So she is forced to close her account. We can’t get through to Umpqua that stra

Absolutely useless Customer Service. Terrible Chat help handling a simple task of blocking an unauthorized charge. I was bait-and-switched by LycaMobile and reported the unauthorized charge to Umpqua within seven hours. The charge to my Umpqua account was still Pending. Annette would not handle it and passed me off to Fraud Department, but their phone line advised a 26 minute wait time. This was on Wednesday, July 31 at 12:29. I have responsibilities during the day that don't allow for me to sit on hold for a half hour. Just bank elsewhere.

Brandon went above and beyond to help us with a transaction. His professionalism and friendliness is so much appreciated!! It's because of employees like Brandon that we intend to be Umpqua Bank customers for life!!

Great customer service. Very professional people who are willing to help you with your needs. I highly recommend this bank!