- Citizens, Home Mortgage

I had the worst experience with citizens home loan. I had uploaded all the documents requested and they kept asking me for the same documents over and over again . I own my house and I was trying to get a home equity loan to consolidate my credit cards and pay off my car loan. I was already approved for $150,000. They just couldn’t believe it!!! lol. My credit score was close to 800. They denied me. They said “ I had to much debt “. But isn’t this what I was trying to pay down? The “debt”!!!!!😆

The loans for homes is wrong interest get more than home that is wow and these homes are over priced and seller are lieing on disclosures. Where the help for buyers. The mortgage rates need to go down and taxes too. No protection for buyers

Do not use Citizens Bank for anything. They lost documents over and over again and could not get everything together for our closing when they had more than 3 weeks notice. Furthermore, their online website doesn't work consistently. I have tried to get into my account multiple times and their software takes me in a loop so I cannot get my USER ID or password. Furthermore, they won't let me close an account even with multiple letters asking them to close the account. They won't take email or written documentation. What kind of bank is this? They continue to charge us fees we weren't told about. THIS BANK IS A JOKE! We can't wait until they sell our mortgage to a legitimate institution. We would love if we could close our checking account rather than keep incurring fees. We have

Not just this branch. Citizens' bank's customer service is a very horrific experience. What a waste of time. You are put on hold forever on the phone each time and still doesn't get you to the person that can resolve issues. Wasted hours each time on the phone with reps, one issue was delayed for years and months and still cannot be resolved. Rarely leave reviews for banks but this is the worst experience ive ever had. Take your money and go somewhere else!!

Do not use Citizens for banking or mortgage. Have a mortgage with them on auto pay since 2015. Suddenly May 2021 we can't pay our mortgage. All payments are reversed. Payments are coming from our Citizens Checking Account, which they forced us to open with the mortgage. Concerned about staying current, we transferred over $3,500 from the Citizens Checking to the Citizens Mortgage, which was shown as removed from our checking account but was NOT credited to our Mortgage. We spent hours and hours on the phone, only to be shuttled between Banking and Mortgage departments. No one could explain or help us. Finally, they said that we changed the account number on the Checking account, which the online banking portal does not allow a consumer to do. They promised us a call back, which they did no