Cindy Zheng-U.S. Bank Mortgage

When I was going through the refinancing process with Cindy Zheng, she said that if I opened a new bank checking account, there would be a $1,000 cash incentive. I asked her how much money needed to be deposited into the account and whether there was a monthly maintenance fee. She told me that I only needed to keep $25 in the account and that there was no monthly maintenance fee. Yesterday, I discovered that a monthly maintenance fee had been charged to my account. I asked her about it, and she said that this was a policy change made two months ago and that the fee had just started being charged. I then called the bank’s customer service, and the representative told me that this monthly maintenance fee has always existed. After speaking with customer service, I contacted Cindy again. She s